Privacy Policy

Last updated: December 15, 2024

Effective date: December 15, 2024

1. Introduction

Welcome to Smoke & Strings Records ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at privacy@smokestrings.com.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website smokestrings.com, use our services, or interact with us in any other way. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you:

  • Register for our services
  • Book a studio session
  • Make a payment
  • Contact us with inquiries
  • Subscribe to our newsletter
  • Submit music or content for production

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include:

  • Device and usage information (IP address, browser type, operating system)
  • Pages viewed and time spent on pages
  • Referring website addresses
  • Clickstream data

Audio and Content Data

As a music production studio, we may collect and process:

  • Audio files submitted for production
  • Project files and session data
  • Artist information and creative direction notes
  • Payment and billing information

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below:

Service Delivery

  • To process and fulfill your studio bookings
  • To provide music production services
  • To manage your account and payments
  • To deliver completed projects and files

Communication

  • To respond to your inquiries and provide support
  • To send you technical notices and updates
  • To send administrative information
  • To request feedback about our services

Business Operations

  • To analyze usage and improve our services
  • To develop new products and services
  • To prevent fraudulent transactions and monitor against theft
  • To enforce our terms, conditions, and policies

4. Information Sharing and Disclosure

We may share information in the following situations:

With Your Consent

We may disclose your personal information for any other purpose with your consent.

Service Providers

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

  • Payment processors
  • Cloud storage providers
  • Email marketing services
  • Analytics providers

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Our Security Measures Include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication
  • Secure backup procedures for audio and project files
  • Regular staff training on data protection

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Update

You can review and change your personal information by logging into your account or contacting us.

Data Portability

You have the right to request a copy of your personal data in a structured, machine-readable format.

Deletion

You can request that we delete your personal information, subject to certain exceptions prescribed by law.

Opt-Out

You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

Objection

You may object to the processing of your personal information in certain circumstances.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

Types of Cookies We Use:

  • Essential Cookies: Required for basic site functionality
  • Performance Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Enable enhanced functionality and personalization
  • Advertising Cookies: Used to deliver relevant advertisements

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

8. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Policy. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

11. Contact Us

If you have questions or comments about this policy, you may contact us at:

Smoke & Strings Records

Email: privacy@smokestrings.com

Phone: +91-9266621314

Address: Shalimar Bagh, New Delhi, India - 110088

Hours: Monday-Friday, 10:00 AM - 6:00 PM IST

We will respond to your request within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.